SPEAKERS

Lead UX Designer
GovTech

Patricia Zhao

Lead UX Designer, GovTech

Pat is a lead UX Designer in GovTech. She gathered her first experiences in user-centric design when she pioneered the roll-out of the Enterprise Design Thinking program for IBM Technology Services.

As she gained more opportunities to work with enterprise users, it spurred her interest in Service Design, to understand the dependencies among customers, business users, the processes and tools that support their work.